سياسة الاستبدال والاسترجاع

Avneum Store... Your satisfaction matters to us and we are happy to serve you. Return and Exchange Policy – Avneum Perfumes Store. In our effort to ensure your satisfaction and provide the best shopping experience, Avneum Store clarifies the following policies regarding returns and exchanges: --- First: Cases where returns or exchanges are permitted The store allows the return or exchange of products only in the following cases: 1. The product arrives damaged or defective. 2. The product received is different from the original order. In these cases, you can contact us via: WhatsApp or call: 0501824244 Email: [email protected] Providing us with the shipment number. --- Second: Conditions for returning/exchanging the damaged or mistakenly sent product Must be reported within 7 days from the date of receipt. The product must be in its original condition without any use or alteration. Return or exchange is processed within up to 10 working days from the date we receive the product. The amount will be refunded after inspecting the product and confirming its condition. --- Third: Cases where returns or exchanges are not allowed 1. If the product has been used or the original seal has been opened. 2. Sample bottles and 25 ml partition perfumes, as they are prepared based on the customer's request. --- Fourth: Exchange policy when the customer wishes to do so If the customer wishes to exchange the product without a defect and the product is sealed with the original seal: The customer bears the cost of return shipping + the cost of shipping the replacement product + any additional fees related to returning the product to the store. The store does not bear any shipping costs in this case. --- Fifth: Canceling an order after it has been shipped If the order has been shipped to the customer and they wish to cancel before receipt: The customer bears the return shipping fees. The shipping cost will be deducted from the order amount. The refund will be processed after the shipment arrives at the store within a maximum of 15 days from receipt from the shipping company. In case of delay from the shipping company, the customer will be informed to choose whether to continue or to get a refund. --- At Avneum... Your satisfaction is our priority.